These Terms & Conditions govern your use of the GOL Resorts & Hotels website and the services, enquiries and bookings made through it. Please read them carefully before using the website or proceeding with a booking.
1. About GOL
GOL Resorts & Hotels is a hospitality and travel brand operated by GOL Ventures Pvt. Ltd. The website provides information about destinations, hotels, resorts, travel services and related experiences. References to “GOL”, “we”, “us” or “our” mean GOL Resorts & Hotels and/or the relevant operating entity.
2. Website Use
You may use this website for lawful personal and travel-planning purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorised access, copy or reproduce material for commercial purposes without permission, or use the website in a way that may cause harm to GOL or other users.
3. Information on the Website
We make reasonable efforts to keep website information accurate and current. However, hotel descriptions, photographs, amenities, room categories, facilities, prices, availability, schedules and other information may change without prior notice. Images are intended to provide a general representation and may differ from the actual room, view or facility provided.
4. Hotel Enquiries & Bookings
A booking enquiry or request submitted through the website does not by itself guarantee a reservation. A reservation becomes confirmed only after availability, applicable rates and booking conditions have been confirmed by GOL or the relevant hotel/property and any required payment or guarantee has been completed.
Guests are responsible for checking the booking details provided to them, including guest names, dates, room type, occupancy, inclusions, price, taxes and special conditions.
5. Rates, Taxes & Payments
Prices displayed or communicated by GOL may be subject to applicable taxes, service charges, payment-gateway charges or other fees. The final amount payable will be communicated during the booking process or shown in the applicable booking confirmation.
Where online payment is available, payments may be processed through a third-party payment service provider. GOL does not store payment-card credentials unless expressly stated otherwise. A payment may be subject to the terms and conditions of the relevant payment provider.
6. Cancellation & Modification
Cancellation, amendment, refund and no-show conditions may vary depending on the hotel, room rate, travel dates and booking terms. The specific cancellation policy applicable to a reservation will take precedence over these general terms where communicated as part of the booking.
Requests to modify or cancel a booking should be made through the contact details provided by GOL as soon as possible. Additional charges or restrictions may apply.
7. Check-in, Check-out & Hotel Rules
Guests must comply with the check-in, check-out, identification, occupancy, age and other requirements of the relevant hotel or resort. Properties may require valid government-issued identification and may apply security deposits or other conditions.
Guests are responsible for complying with property rules relating to safety, conduct, smoking, pets, events, visitors and use of facilities. The hotel or resort may refuse service or take appropriate action where permitted by its own policies and applicable law.
8. Special Requests
Special requests such as early check-in, late check-out, room preferences, adjoining rooms, transfers, celebrations or dietary requirements are subject to availability and cannot be guaranteed unless expressly confirmed in writing.
9. Travel Documents & Guest Responsibility
Guests are responsible for ensuring that they have valid passports, visas, permits, identification, travel documents and any other documents required for their journey. Where a destination requires permits or specific travel formalities, guests must provide accurate information and comply with the applicable requirements.
10. Third-Party Services
Some travel arrangements may involve independent hotels, transport operators, activity providers, payment processors or other third parties. Those services may be subject to their own terms, policies and conditions. GOL will coordinate or assist where applicable, but the third party remains responsible for the service it provides.
11. Changes, Delays & Unavoidable Events
Travel arrangements can be affected by weather, natural events, government restrictions, transport disruptions, operational circumstances and other events outside reasonable control. GOL may need to modify arrangements where necessary for safety, operational or other legitimate reasons and will endeavour to assist with reasonable alternatives where available.
12. Website Content & Intellectual Property
Unless otherwise stated, website text, branding, logos, graphics, photographs, design elements and other content are owned by or licensed to GOL and may not be reproduced, modified, distributed or commercially exploited without prior written permission.
13. Privacy
Information submitted through the website is handled in accordance with our Privacy Policy. By using enquiry and booking features, you acknowledge that information may need to be processed by GOL and relevant service providers for the purpose of providing the requested service.
14. Limitation of Liability
To the extent permitted by applicable law, GOL will not be responsible for losses arising from circumstances outside its reasonable control or from services supplied directly by independent third parties. Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
15. Changes to These Terms
GOL may update these Terms & Conditions from time to time to reflect changes to services, website functionality, legal requirements or business practices. The updated version will apply from the date it is published on the website, unless otherwise stated.
16. Governing Law
These Terms & Conditions are intended to be governed by the applicable laws of India. Any dispute will be subject to the jurisdiction of the appropriate courts, subject to applicable law.
17. Contact Us
If you have questions about these Terms & Conditions, a hotel booking or any GOL service, please contact our team before proceeding.
Contact GOL